Aurotrap warranty, parts and RMA

All Aurotrap products and components are covered by a 12-month warranty, valid from the day the traps are received.

Return of used Aurotrap units, requires mandatory cleaning and disinfection before shipment

Before returning any used Aurotrap unit to Aurocon A/S, please note that no trap may be shipped without prior written approval and a valid RMA/return number.

Any trap that has been installed in an area with rodent activity must be treated as potentially biologically contaminated. Rodents may carry infectious agents, including hantaviruses and other rodent-borne pathogens, which may be present in urine, faeces, saliva, blood, hair, tissue residues or nesting material. Contamination may be present even if the trap appears visually clean.

Before return, the trap must be emptied, cleaned, disinfected and dried. We accept either a fresh bleach solution mixed as 1 part household bleach to 9 parts water, or a commercial disinfectant with documented virucidal activity used according to the manufacturer’s instructions.

The trap must be packed in sealed inner packaging and suitable outer packaging. Batteries and CO₂ cartridges must be removed unless Aurocon has specifically agreed otherwise in writing.

Please confirm in writing before shipment:

“We confirm that the returned trap has been emptied of rodents, carcasses, nesting material and visible organic contamination. We further confirm that the trap has been cleaned and disinfected in accordance with Aurocon A/S’ SOP for the return of used rodent traps.”

Traps returned without prior approval, without an RMA/return number, or without documented cleaning and disinfection will not be accepted for technical handling and may be refused, returned or disposed of at the sender’s cost”.

If you wish to file a warranty claim, please send an email to support@aurocon.io with the following information:

• The serial number of the trap

• A detailed description of the issue, including pictures of possible error or damage.

Once we receive your message, our support team will assess your case and provide further assistance.

Remember to read our standard operating procedure below, before initiatian of any RMA returns.