I just installed my Aurotrap, but It's not visible In the manager

Modified on Thu, 27 Feb at 9:30 AM

If your Aurotrap is not showing in the manager, it may be due to the following reasons:

Possible Causes and Solutions:

  1. 24-Hour heartbeat:

    • After the trap is installed, it can take up to 24 hours for the unit to send its first heartbeat to the Manager.
    • Wait for 24 hours and check the Manager again.
  2. Reconnect the battery:

    • If the trap is still not visible after 24 hours, follow these steps:
      • Disconnect the battery from the unit.
      • Wait for 5 seconds.
      • Reconnect the battery securely.
    • Wait for 10 minutes and check the Manager again. The trap should now be visible.

If the trap Is still not visible:

  • If the trap does not appear even after following these steps, contact our support team at support@aurocon.io for further assistance

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